Why Contact Centers Are Critical During Mergers and Acquisitions

by Granville Triumph More than 8,800 merger and acquisition (M&A) deals were announced in the first quarter of 2021, with a combined transaction value of $878 billion, according to data and analytics company GlobalData. This represents a jump of 48 percent in deal value compared … Continue reading

Proper Planning Helps Overcome the Unique Challenges of Remote Hiring

by Granville Triumph The pandemic has forever altered the nature of work, and many organizations are adopting a “remote first” strategy when hiring. Remote talent acquisition firms are doing a bustling business, and companies are hiring HR professionals who specialize in the recruitment of remote … Continue reading

Remote Working, Productivity and Efficiency: Keys to Making It Work

by Granville Triumph As disruptive as the pandemic has been to business operations, the shift to remote working has been largely successful. This is especially true from the employer’s perspective, according to a PwC surveyof executives and office workers conducted in November and December of 2020. … Continue reading

How Digital Technologies Can Enhance Customer Engagement

Even in today’s e-commerce, app-driven marketplace, face-to-face interactions continue to play a key role in business. That was all thrown into a tailspin by the COVID-19 pandemic. Faced with mandated social distancing requirements, many companies had to retool their sales and marketing strategies overnight. Initially … Continue reading

How Cybersecurity Concerns Can Impact M&A Transactions

by Granville Triumph In 2017, Verizon reduced its purchase price for Yahoo by $350 million, or 7 percent, after Yahoo disclosed data breaches that exposed at least 1 billion user accounts. Yahoo also agreed to assume 50 percent of the liability for investigation into the … Continue reading

A Collaborative Approach Maximizes the Value of Managed Services

by Granville Triumph The current economic downturn has forced many organizations to reduce their IT budgets and put many new initiatives on hold. That doesn’t mean they’re cutting IT spending entirely. On the contrary, many are taking a hard look at investments that can help … Continue reading

Is Your Organization Ready to Support Remote Workers Long-Term?

The COVID-19 pandemic has created unprecedented upheaval in business operations. According to estimates from Global Workplace Analytics, approximately 9.8 million Americans worked remotely in 2019. That number ballooned to roughly 70 million virtually overnight as organizations scrambled to comply with social distancing guidelines. This experiment … Continue reading

Planning Is Key to Minimizing Supply Chain Risk

by Granville Triumph We live in a highly connected, global economy, with a company’s very survival sometimes depending upon the continued operation of businesses around the world. This fact has certainly been driven home by the COVID-19 pandemic. Business disruptions caused by quarantines and stay-at-home … Continue reading

Women Entrepreneurship: Steady Progress but Obstacles Remain

This year, we celebrate the 100thanniversary of the ratification of the 19thamendment to the Constitution, which granted American women the right to vote. Just this month, the House of Representatives voted to remove the deadline on ratifying the Equal Rights Amendment, which would allow for … Continue reading

Succession Planning: When Boomers Retire, Who Will Step Up?

The first Baby Boomers turned 65 in 2011. Since then, 10,000 people per day have reached that milestone and will continue to do so until 2030, when all Baby Boomers will have turned 65. Needless to say, this generation is retiring in droves. And they’re … Continue reading