by Granville Triumph Effective communication is vital to any business. Without it, operations grind to a halt, customer service suffers and profits plummet. But for those who are in a position of leadership, effective communication is especially critical. Leaders must be able to concisely express … Continue reading →

by Granville Triumph The average senior executive spends 23 hours per week in meetings, according to a study by the Wharton Center for Applied Research at the University of Pennsylvania. Senior and middle managers say a little more than half of these meetings are actually … Continue reading →

by Granville Triumph In a previous post, I discussed how micromanagement can be a destructive force that can kill productivity, slow business growth and increase turnover. But how should a manager deal with an employee who is constantly struggling to keep up? There is a … Continue reading →

by Granville Triumph In a previous post, I discussed the keys to preparing for and managing growth, including proactively hiring the right people, developing a plan for outsourcing, and implementing processes that maximize operational efficiency and productivity. However, any benefits that could be gained by … Continue reading →

by Granville Triumph Experiencing business growth is exciting. The workplace is buzzing with more energy, more customers and more revenue. You feel like your vision is on its way to becoming a reality. But if that growth happens too quickly, it could easily overwhelm your … Continue reading →

by Granville Triumph Organizations are under constant pressure to improve productivity, operational efficiency and customer service. Employees are expected to deliver the best possible customer experience in order to build loyalty and revenue. However, many organizations aren’t providing the kind of training required to achieve … Continue reading →

By Granville Triumph In Part 1 of this post, I discussed the four generations that comprise today’s workforce – Traditionalists, Baby Boomers, Generation X, and Millennials, also known as Generation Y. With more seniors working well past retirement age and Generation Z poised to join … Continue reading →

by Granville Triumph By the year 2025, Millennials, also known as Generation Y, will represent three-quarters of the global workforce, according to a Deloitte study. This generation views life and work differently than the older generations Millennials will eventually replace in the workforce. The ongoing … Continue reading →

By Granville Triumph In Part 1 of this post, I discussed the inherent risks of a new product launch and the steps to follow when vetting a new product idea. Too many organizations dive right into development and marketing before they’ve documented business model assumptions, … Continue reading →

by Granville Triumph Every organization that launches a new product uses adjectives like revolutionary, game-changing and transformational. But is the product also well-researched and properly developed? Is the launch strategy well-planned? The answer to these questions is usually “no,” which is why the vast majority … Continue reading →